Billing Terms

Billing Terms for Sikka Products and Services

All billing is governed by the Terms of Service. If there is any inconsistency, the Terms of Service will prevail.

At the Time of Contract Signing

• Initial Invoice: Issued immediately upon contract execution, regardless of implementation or activation timelines.

• Charges may include:

  1. Location/Practice Fee – calculated as the number of contracted locations/practices × per-location rate.

     • Example: 15 locations × $250 = $3,750

  2. License/Access Fee (if applicable)

     • Example: $1,000/month

  3. Setup Fee (if applicable)

     • Example: $500

• Illustration: $3,750 + $1,000 + $500 = $5,250 invoiced at signing.

End of Month 1

• If actual locations/practices are fewer than contracted minimum → Charges remain based on the contracted minimum.

• If actual locations/practices exceed contracted minimum → Additional locations will be billed at the contracted per-location rate.

  • Example: 20 actuals vs. 15 contracted minimum → 5 additional × $250 = $1,250.

If the account is canceled during Month 1 → Charges apply for the entire month.

Month 2 and Beyond

• If the account is canceled → Customers are liable for the monthly minimum fee for the contracted term.

• If locations are disconnected → Customers are not billed for the disconnected locations, however, contracted minimum locations still apply.

• Recurring billing may not be suspended and restarted while the Sikka Platform Utility (SPU) remains installed and refreshing.

API Location Access – 30 Minute Cut-Off (for first month only)

• Access toggled ON and OFF within 30 minutes → No charges apply for that month.

• Access active for more than 30 minutes Full monthly charge applies.