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Self-Driving Practice® for Veterinary

Know your clients. Schedule smarter. Get back to patient care.

Self-Driving Practice® (SDP) is one AI system that takes the administrative work off your veterinary team. It learns how each client books, cancels and likes to hear from you, handles the routine outreach and scheduling, and gets the paperwork ready before you need it. Your team decides what goes out, and can stop it at any time.

Book a Demo See the Five Modules
Nothing reaches a client without your approval. Medical decisions stay with the doctor. Stop at any time.
  • 47K+practices on the Sikka platform
  • 192M+patients across 26 years of records
  • 400+practice management systems supported
  • 2004founded; inside practice software ever since
What it is

One system for the whole day, not another single-purpose tool.

Most practice software does one job: reminders, booking, payments, the phones. Each has to be set up, watched and reconciled with the rest, and that work lands on your front desk.

Self-Driving Practice is a multi-point system: it works across booking, calls, insurance and payments at once, so the pieces agree with each other and your team reviews one queue instead of a login for every tool.

  • The doctor makes every medical call.
  • Nothing goes out without your OK.
  • Works with the software you already run.
What's inside

Five modules. One queue your team approves.

Each module does a job your front desk does today. Together they share one view of the client, so nothing is sent twice and nothing falls between tools. Pick a module to jump to it.

  • 01 Smart Scheduling & Campaigns Fills open slots, flags no-show risk, and runs recall and reactivation campaigns in each client's preferred channel. See the module
  • 02 Website Builder Your hospital's public site, with the booking button clients use, so overnight requests land in the morning queue. See the module
  • 03 Voice AI Answers and makes calls around the clock: booking, confirmations, reminders, and a warm hand-off to your team. Also calls other clinics for patient records. See the module
  • 04 Pet Insurance Collects the carrier and policy details and assembles a complete claim packet, so the client is not left to chase it. See the module
  • 05 Payments & Collections Deposits, in-hospital and online payments, payment links, statements and outstanding balances. See the module
This morningSample, no client data
  • Canine patient, wellness overdueRecall text drafted in the client's preferred channel.Needs your OK
  • Thursday 2:40 pm likely to openA patient due for a recheck can fill it.Suggested
  • Feline patient, no-show riskTomorrow 9:10 am. Confirmation drafted.Needs your OK
01 · Smart Scheduling & Campaigns

Keep the book full without working the phones.

Overnight, SDP reads the schedule: who is booked, who is likely to slip and who is overdue. It drafts the fills, reminders and recalls and leaves them in one queue for your team.

  • Fills open slots with patients who are due
  • Flags appointments at risk of a no-show
  • Runs compliance recall and reactivation campaigns
  • Drafts every message for your team to approve

HandledThe reading, the drafts, and the sends you approve.YoursEvery approval, and who gets a personal call instead.

Your hospital's siteSample, no client data
Open today 8 am to 6 pmWellness, dental, surgery, urgent care
Book an appointment
  • 11:42 pm · Booking requestNew feline patient, first visit. Into the morning queue.Needs your OK
02 · Website Builder

A hospital site clients can book from, day or night.

Your hospital's public site, with the booking button clients use. Requests feed the same schedule SDP works from, so an 11 pm request is in the morning queue, not an inbox.

  • Your hospital's public site: services, hours, how to reach you
  • A booking button that feeds the same schedule
  • Overnight requests wait in the morning queue

HandledThe site, the booking button, the overnight intake.YoursWhat the site says, and which requests become appointments.

Calls todaySample, no client data
  • 9:14 pm · InboundNew canine patient asked for a first visit. Booked Tuesday 10:20 am.Booked
  • 8:02 am · OutboundConfirmation for tomorrow's 3:00 pm surgery drop-off.Confirmed
  • 10:31 am · InboundOwner worried about a patient's breathing. Handed to the desk, reason attached.With your team
  • Outbound · Records requestPrevious clinic called for a new patient's history.In progress
03 · Voice AI

Every call answered. The hard ones handed to a person.

SDP answers and places calls around the clock: booking, confirmations and reminders. When a caller needs a person, it hands the call to your team with the reason attached.

  • Answers inbound calls 24/7 and books into open slots
  • Places confirmation and reminder calls
  • Warm hand-off to your team, with the reason attached
  • Calls other clinics for patient records and follows up until they arrive

HandledThe routine calls, in and out.YoursThe anxious owner, the same-day decision, any call that needs a person.

Insurance packetSample, no client data
  • Feline patient, dental recheckCarrier and policy details collected from the client.On file
  • Claim form and itemized invoiceCompleted from the visit and attached.Assembled
  • Complete packetHeld for your team before it goes anywhere.Ready for review
04 · Pet Insurance

Claim packets assembled, so clients are not left to chase them.

SDP collects each client's carrier and policy details and assembles the complete claim packet from the visit. Your team reviews it before it goes anywhere.

  • Collects carrier and policy details from the client
  • Assembles a complete claim packet after the visit
  • Holds the packet for your team's review

HandledThe details, the forms, the packet.YoursThe review, and everything in the medical record.

Payments todaySample, no client data
  • Deposit, surgery on ThursdayPaid by link last night.Paid
  • Invoice, feline dental recheckPaid at the desk at checkout.Paid
  • Statement, balance over 30 daysStatement sent. Balance reminder drafted.Needs your OK
  • Outstanding balancesThree open, all under 60 days.A/R view
05 · Payments & Collections

Paid at the desk, online or by link. Balances that do not pile up.

Deposits, in-hospital and online payments, payment links and statements run through one place, so outstanding balances stay visible and your team stays out of the awkward conversations.

  • Deposits and in-hospital payments
  • Online payments and payment links
  • Statements and outstanding balances (A/R)
  • Balance reminders drafted for your team to approve

HandledTaking payments, sending statements, drafting reminders.YoursYour fees, any write-off, every exception.

Every module runs in the mode you choose, from reports only to acting within limits you set. How the modes work.

At the front desk
Self-Driving Practice takes the admin work, so your receptionists can focus on pet owners.
  • 01The greeting, and the waiting room.
  • 02The exam room, and every medical decision.
  • 03The judgment calls.
  • 04The final say on anything that reaches a client.
Who holds the controls

You decide how much it does. Change your mind at any time.

Four modes, from reports only to acting within limits you set. Most practices start in Recommendation and move up when they are ready. Pick a mode to see what it does.

Mode

Off

Your data flows in and the reports fill in. Nothing is sent, booked or changed.

Enabled
  • Reporting and benchmarking
  • Drafted outreach and schedule suggestions
  • Preview of every action it would take
  • Client-facing actions

Recommendation

Your front desk's analyst: it drafts recalls, flags clients likely to reschedule and suggests who could fill a gap. Your team approves each one.

Enabled
  • Reporting and benchmarking
  • Drafted outreach and schedule suggestions
  • Preview of every action it would take
  • Client-facing actions

Simulation

SDP runs the day alongside you. You see what it would have sent, booked and requested, and what that would have produced. No client is contacted.

Enabled
  • Reporting and benchmarking
  • Drafted outreach and schedule suggestions
  • Preview of every action it would take
  • Client-facing actions

Full Self-Driving

SDP acts within the scopes and limits you set, reports what it did, and routes anything unusual to a person.

Enabled
  • Reporting and benchmarking
  • Drafted outreach and schedule suggestions
  • Preview of every action it would take
  • Client-facing actions, within your limits
  • Nothing reaches a client until you allow itRow by row, or by a rule you set.
  • Every action is recordedWhat was done, when, and why, in one place.
  • Stop is always one click awayIt pauses everything, immediately, from any mode.
  • Medical decisions are never automatedSDP handles the administrative side of care only.
For every size of practice

Built for a single doctor. Ready for a hospital group.

Solo and small practices

A small team, a full book, and no one whose whole job is follow-up.

SDP does the morning's admin before you arrive and hands you a short list. Approve it in minutes and get on with the day.

  • Your receptionists spend their time on pet owners, not follow-up.
  • Reminders, recalls and schedule suggestions drafted and waiting each morning.
  • Calls answered and claim packets assembled, so paperwork is not what keeps you late.
Hospital groups

Several locations, different habits, the same expectations at every door.

One system across every hospital, configured per location.

  • Per-location settings: what it may do, what needs approval, and who approves.
  • One view of what was done, what is waiting and how each location is tracking.
  • Roll out in stages: a few hospitals in Simulation first, the rest as each team is ready.
  • Works across the different practice management systems your hospitals already run.
Common questions

Short answers to the questions we hear first.

Is Self-Driving Practice one product or several?

One product with five modules: Smart Scheduling & Campaigns, Website Builder, Voice AI, Pet Insurance, and Payments & Collections. They share one view of each client and feed one queue your team reviews.

Which practice management software does it work with?

Sikka connects to 400+ practice management systems, so most hospitals start without changing software. Ask us about yours.

What happens on day one?

Your data connects, your reports fill in, and you pick a mode. Most teams start in Recommendation and approve drafts each morning.

Can we stop it?

Yes, at any time, from any mode. You can also step down a mode, or restrict a single kind of task without turning the rest off.

How does it learn our clients?

From how they behave with your practice: how they book, when they cancel or reschedule, and which messages they answer. We do not publish how the models work.

What happens in a demo?

We show you the morning queue, the drafts and the schedule suggestions SDP would make for a practice like yours, then walk through the four modes. No data leaves your practice for a demo.

Self-Driving Practice® for Veterinary

See what it would take off your plate, before it does anything.

  1. A short conversation about your hospital and the software you run.
  2. A walkthrough of the queue, drafts and schedule suggestions SDP would make for a practice like yours.
  3. You pick a starting mode. Most teams begin in Recommendation.
Book a Demo How the Modes Work
Nothing reaches a client without your approval. Stop at any time.

Since 200447K+ practices400+ practice management systems